Which products are currently in the Haven Business Hub catalog?
The current catalog lists nine approved digital products: Small Business Starter Toolkit ($29); Client Onboarding Bundle ($19); Invoice and Expense Spreadsheet ($15); Freelancer Project Management Pack ($19); Small Business Operations Planner ($19); Cash Flow & Budget Planner ($29); Marketing Calendar & Content Planner ($29); Business Launch Checklist & 90-Day Planner ($29); and Client Proposal & Communication Templates ($19). Prices are in U.S. dollars and are shown on each product page. Checkout also presents an optional tip choice and the total before payment.
Can I book Haven business services or remote online notarization?
Haven’s business support page currently accepts general quote requests; approved descriptions for individual services are still pending, so a request does not confirm a service, price, availability, or booking. Texas remote online notarization remains a review-only concept. The site does not accept appointments, payment, or documents for that concept.
How do I access my account and verify my email?
Create an account at /signup or sign in at /login. Signing up triggers an email verification message. Your profile shows whether the address is verified and lets you request another verification message. Product checkout requires you to be signed in, and the purchase is linked to the account used at checkout.
Which purchases appear in my account history?
Your profile lists product orders only after payment has been verified by the server and the order is linked to your signed-in account. An unverified or canceled checkout does not create a verified purchase history entry. A verified order may appear while its approved download is still pending.
When are approved product downloads available?
The server releases product files only after it verifies payment and confirms that the order matches an approved catalog product with readable, approved private files. Available files are linked on the purchase confirmation and in your account history. If payment is not verified, no files are released; if an approved file is pending, the verified order can appear without a download link. Download links are time-limited; the app currently sets them to expire after 30 days.
What is the refund policy for digital products?
Under the published customer policy, digital product sales are generally final and non-refundable once access or a download has been provided, to the extent permitted by applicable law. If a product is not delivered, is corrupted, or materially differs from its description, contact Haven within 7 days of purchase with your order number and a description of the issue. Haven will investigate and, where appropriate, restore access, provide a corrected file, or provide another remedy required by law.
Can I cancel a product purchase or service appointment?
The published customer policy does not describe a separate cancellation window for digital product orders; it says those sales are generally final and non-refundable once access or a download has been provided, to the extent permitted by law. For service appointments, the policy says terms will appear on the service page before booking and, unless that page says otherwise, asks customers to request rescheduling at least 24 hours ahead; late cancellations and missed appointments are non-refundable to the extent permitted by law. Haven’s current business support path is a quote request and remote online notarization is review-only, so neither creates an appointment to cancel through this site.
How can I get help with an order or download?
Use the contact form at /contact and include your order number and a brief description of the issue. Do not send passwords, full payment-card details, or sensitive identity documents.