Refund, Delivery & Cancellation Policy

Digital products and delivery

Digital products include downloadable templates, worksheets, spreadsheets, guides, and other electronic files. Unless the product page says otherwise, we provide digital products electronically through a download link on the order confirmation page, by email, or through a customer account.

Access is made available after payment is confirmed. Processing, email, or technical delays may occur. Check your spam or junk folder and use the email address associated with your order to access your download. If a download link is missing, expired, or does not work, contact haven-online-goods-llc@polsia.app with your order number.

You are responsible for providing a valid email address, maintaining access to your email or account, and having compatible software and internet access. Product descriptions should identify file formats and any known compatibility requirements. For custom products or services, the relevant page will state the expected delivery timeline.

Refunds for services

Service sales are final and non-refundable once a booking, order, or service purchase is confirmed, to the extent permitted by applicable law. This includes changes of mind, missed appointments, incomplete information provided by the customer, or a decision not to use the service.

Any rights or remedies that cannot legally be waived remain unaffected. Nothing in this policy permits Haven to retain payment when a refund is required by law or when Haven cannot provide a paid service and a refund is legally required.

Refunds for digital products

Digital product sales are generally final and non-refundable once access or a download has been provided, to the extent permitted by applicable law.

If a digital product is not delivered, is corrupted, or materially differs from its description, contact haven-online-goods-llc@polsia.app within 7 days of purchase. Include your order number and a description of the issue. We will investigate and, where appropriate, restore access, provide a corrected file, or provide another remedy required by law.

If you are charged more than once for the same order, contact us with the relevant order details so we can investigate.

Cancellations, rescheduling, and missed appointments

The cancellation and rescheduling terms for a service will be shown on its page before booking. Unless that page states otherwise, request a reschedule at least 24 hours before your appointment. Late cancellations and missed appointments are non-refundable to the extent permitted by applicable law.

If Haven cancels or cannot provide a paid service, we will contact you to arrange rescheduling or provide any refund required by law.

Billing questions

For billing questions, contact haven-online-goods-llc@polsia.app with your order number, purchase date, and a brief description of the issue. When practical, contact us before initiating a payment dispute so we can try to resolve the matter. This does not limit your legal rights or any rights provided by your payment provider.

Do not email passwords, full payment-card details, or sensitive identity documents.

Changes and applicable law

We may update this policy for future purchases by posting a revised version with an updated effective date. Subject to applicable law, the policy in effect at the time of purchase generally applies. Applicable law may vary depending on the transaction; this policy does not determine which laws apply to every purchase.